- Why do I need to register to shop on Poshsquare?
- By registering, will I automatically receive marketing emails from you?
- By registering, will you pass my personal information onto any other companies?
- What do I do if I've forgotten my password or my password does not work?
- How do I create an account?
It's super easy! To create a Poshsquare account, click here and follow the new customer care instructions.
- What is your online security policy?
We want to ensure the best possible experience for you on Poshsquare.come, and that includes making sure your information is secure when you're shopping with us. We routinely ask customers to provide security information with each login. In addition, if you've been inactive for over 25 minutes, you'll automatically be logged out of your account—your privacy is important to us.
- How do I place an order?
If you haven't already, create an account or click here—and you'll be all set! Happy Shopping!
- What do I do if there's a problem with my order?
If there are any problems with your order, simply contact our Customer Care via telephone or email for assistance: (213) 748-5511 or firstname.lastname@example.org
- What payment methods do you accept?
We accept Switch/Maestro, Visa, Visa Electron, MasterCard, Solo, American Express, and PayPal.
- Can I cancel my order or an item from my order?
Our Customer Care will need to check if your order may be cancelled. Cancelling your whole order or just a single item from your order can only be made via phone. You must call our Customer Care Team at (213) 748-5511 as soon as possible after your order has been placed. Please note that we’re unable to cancel your order by email. If it’s too late for us to cancel your order, you may be able to return your purchase just as long as it fits the requirements under our return policy (Learn more about our policy here: Return & Exchange Policy). To create a return, simply log into your account and follow the steps of the return process. As soon as your returned item has been received by our warehouse, an exchange/store credit/refund will be processed and issued back to you.
- Can I add an item to my order after I've already submitted it?
- Why has my card been declined?
- Why have you cancelled my order?
- Can I order from outside of the United States?
When shopping on Poshsquare, billing addresses need to be within the U.S. as the currency on our site is in U.S dollars only—no exchange rate is used. If both billing and shipping addresses are out of the country, orders cannot be completed. Please contact our Customer Care if you have any further questions.
- Will I be charged customs and import charges?
No, you won't—we only do business within the United States. The only possible additional charges that would get added to your order would be shipping fees and taxes.
- My order did not go through but I think you have charged me.
When you enter your card information for payment, your bank automatically deducts the funds from your account’s available balance, but it is not actually taken from your account until we despatch your order.
If we do not dispatch your order, the money is automatically put back into your account by your bank. This usually takes around 3-5 business days, but the exact amount of time depends on your card issuer and your bank. If it's been more than 5 business days or you’re a PayPal customer and the money has yet to be released, please contact our Customer Care.
- Can I find out if you will be getting replacement stock on items that have been sold out?
Since we update our site regularly, you can check our "Back in Stock" section to see if the specific item you’ve been wanting has been restocked or you can contact Customer Care and we’ll respond back to you with the best of our knowledge. When items sell out, we do our best to quickly restock them.
- I have received my order but one of the items is missing, what do I do?
Contact our Customer Care and they will investigate and resolve the issue with our warehouse.
- I have received an incorrect item in my order, what do I do?
Oops! We do our best to get your order correct every time, but sometimes mistakes happen. If you would like to replace the item and create a replacement order, simply email us with the details of your original order, the incorrect item sent, and the replacement order number. Returning an incorrectly sent item is FREE of charge via UPS and we will email you the return shipping label. All you have to do is log into your account, follow the links for requesting a return, and select the item that you should’ve received as the item you’re returning.
PROMOTIONS & DISCOUNTS
- Can I use more than one discount offer on my order?
No, discount stacking is not allowed—it is only possible to use ONE discount per order.
- Why doesn't my promotional code work?
It may have expired, check if there’s a “valid until” date on it. If you’re still experiencing problems, feel free to contact our Customer Care via email or phone: email@example.com or (213) 748-5511
- How long will my order take to arrive?
Packages should arrive to their destinations within 14 business days. For paid orders, we try to ship within 2 business days after they’ve been placed.
- Can I check for myself how my order is progressing?
Sure, check exactly how your order is progressing by simply logging into your account.
- How do I track my order?
All orders are trackable. To track your order, you must have your tracking number, which is located on your dispatch confirmation email.
Once you have your tracking number, you will be able to track the package.
Most packages will reach their destination within 2 weeks, but if it’s been a little over 2 weeks and your package still hasn’t arrived, please contact our Customer Care.
- Can I change the delivery address for my order?
If your order hasn't left our warehouse yet, it may be possible. Contact our Customer Care team ASAP with this inquiry. However, we cannot guarantee this is possible and cannot change information on the order if it has already left our warehouse.
- Do you deliver to PO Box addresses?
- What do I do if there is a problem with my delivery?
Please contact our Customer Care with any problems via firstname.lastname@example.org or (213) 748-5511.
RETURNS & REFUNDS
- What is your Returns policy for internet purchases?
You can return unworn purchases with tags still attached via any shipping method within 14 days of receiving your item, but for anything after 14 days, we’re unable to accept any unwanted items via mail.
To return an item, log into your account and follow the onscreen instructions.
Select items are excluded due to hygiene precautions. We do not offer refunds on pierced jewelry, sportswear or swimwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose—learn more about our Return & Exchange Policy.
- How do I return an item to Poshsquare by mail?
You may use the shipping method of yr choice for returned items, but it is your responsibility to pay for shipping and handling fees for all returns.
- I returned my order, how long will it take for me to get my refund?
Please allow up to 14 business days for your parcel to reach us, and a further 3-5 business days for your account to be credited. Please note that some banking institutions may take slightly longer to process your refund.
- Will my postage be refunded if my items are damaged or faulty?
If your item is damaged or faulty upon arrival and is the only item in your order, we will cover the postage cost by emailing you the return shipping label.Please note that if you have kept any items in your order, we will not be able to refund your postage.
- Will my postage be refunded if I return my whole order as unwanted?
Unfortunately not, you will only receive a refund on your order minus the delivery charge.
- Do I have to pay for returns?
Customers are responsible for any shipping & handling costs on all returns and may use any shipping carrier.
- I have received an incorrect item or my item is faulty, will I have to pay to return it?
No, just send us the details of your original order, the incorrect item, and the replacement order number and we will be happy to refund the delivery charge for you.
Simply log into your account, follow the links for requesting a return, and then select the item that you should have received as the item you are returning.
- Fill out the contact form below
- Call us: (213) 259-2001
- Email us at email@example.com